Every Client has the right to:

1. be treated in a courteous and respectful manner
2. be treated in a manner that ensures privacy, dignity and promotes autonomy
3. be treated in a manner that is sensitive and responsive to your needs and preference including ethno-social, spiritual and cultural
4. to receive information about services that is clear so that you can make informed choices and decisions
5. be informed as to who will be providing your services
6. participate in the development and evaluation of your service plan
7. give or refuse consent to services
8. feel free to raise concerns or request changes to any aspect of the services provided
9. be provided a response to all concerns expressed
10. understand the complaints procedure
11. be provided information on legislation, PHCHC policies as it relates to client service
12. have personal records kept confidential in accordance with legislation

Every Client has the responsibility to: 

1. treat other clients and staff with dignity, respect and courtesy
2. respect the privacy of other clients
3. provide all required information and sign necessary releases
4. inform the receptionist of any changes in your personal information such as telephone number, address etc
5. provide complete and honest information about your health history and status
6. follow health advice and medical instructions
7. report any significant changes in symptoms or failure to improve
8. seek clarification on any information provided that is not understood
9. actively participate in health education and seek information concerning your health
10. express any concerns or issues with your health provider
11. be aware of the complaints procedure
12. make every effort to keep appointments and be on time
13. inform the PHCHC when you are unable to attend appointments or programs.